Terms & Conditions

These Terms of Service (“Terms”) govern your use of CuraFlow Compliance (the “Service”) — the audits, action plans, mock inspections, calendar, workforce and evidence tools provided by Cura Compliance UK Limited, registered in England & Wales (company no. 15946204) (“we”, “us”, “our”). By creating an account or using the Service you agree to be bound by these Terms.

You must be at least 18 years old and authorised to enter into contracts on behalf of the organisation you represent. You are responsible for keeping your sign-in credentials secure and for all activity under your account, including the activity of team members you invite.

CuraFlow Compliance is offered as a per-user monthly or annual subscription (from £5 per user, per month), with an optional free trial. Where you opt into a free trial, you will not be charged until the trial period ends; you may cancel at any time during the trial via the Stripe Customer Portal. After the trial, your chosen plan renews automatically until cancelled. Prices exclude VAT where applicable.

Payment is processed by Stripe Payments Europe, Ltd. We do not store or process your card details directly.

We grant you a non-exclusive, non-transferable, revocable licence to access and use the Service solely for the internal compliance purposes of the single registered organisation named on your account. The Service, its software, audit templates, question sets, scoring logic, report formats and related materials are the intellectual property of Cura Compliance UK Limited and are protected by copyright under the Copyright, Designs and Patents Act 1988 and other applicable laws. Ownership is not transferred to you.

CuraFlow Compliance helps you plan, record and evidence your own compliance activity. It is a tool to support your judgement — it does not replace it.

• Audits and action plans record the information you and your team enter. The data, findings and evidence you upload are your content and remain your responsibility.
• Mock inspections and readiness scores are guidance and self-assessment aids based on published regulator frameworks (CQC Single Assessment Framework, Ofsted and others). They are not a regulatory determination, rating, or guarantee of any inspection outcome, and are not endorsed by, or affiliated with, the CQC, Ofsted or any regulator.
• You are responsible for reviewing findings, acting on action plans, and ensuring your service meets applicable law and regulator expectations. Records in the Service are evidence of the activity logged, not proof of competence or compliance in themselves.

You agree not to:

• attempt to gain unauthorised access to any part of the Service or other users' or organisations' data;
• interfere with the Service or its underlying infrastructure;
• upload malicious code or unlawful content;
• upload special-category personal data of service users or staff without a lawful basis and appropriate safeguards.

You retain ownership of the audit records, evidence, action plans and organisation data you enter. You grant us a limited licence to process that data solely to provide and support the Service. Where we process personal data on your behalf, we act as your processor under UK GDPR and will do so in accordance with our Privacy Notice and a Data Processing Agreement available on request.

To the maximum extent permitted by law, our total liability to you for any claim arising out of or in connection with the Service is limited to the fees paid by you in the 12 months preceding the event giving rise to the claim.

We do not exclude or limit liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under UK law.

You may cancel your subscription at any time via the Stripe Customer Portal. We may suspend or terminate accounts that breach these Terms. On termination you will lose access to the Service; you may request an export of your data before your account is closed, subject to our retention obligations.

We may update the Service and these Terms from time to time. For material changes we will give you reasonable notice via email or in-app notice. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts.

Questions about these Terms? Email info@curacompliance.co.uk.